Returns & Exchanges

At Based in Birmingham, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Whether you are looking for a refund or an exchange, our local team is here to ensure your shopping experience remains hassle-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our Birmingham-based support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Securely Package Items

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original condition to avoid any delays in processing your request.

• 3.
  Ship Your Return

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, or visit our local collection point if you prefer an in-person drop-off.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund to the original payment method or dispatch your exchange item within 3-5 business days.